Return Policy
Last updated: November 19, 2025
Delivery Terms
The buyer must provide the information requested by the Seller and that is relevant to the fulfillment of the contract. Seller will arrange an appointment with the Buyer indicating a time frame for delivery. In case the Buyer does not attend to the delivery appointment, re-delivery fees must apply. The Seller charges a variable Local Freight based on weight, volume, and shipping destination if the area of delivery is outside the free-shipping area specified by the Seller. The location of delivery should be specified by the Buyer. Time of delivery is subject to several factors and the Seller must inform if changes in the schedule happen. The Buyer agrees to sign a delivery note as proof of delivery. It is the Buyers responsibility to inspect the Products upon delivery or when picking up to ensure that they are in a satisfactory condition without any obvious damage and delivered in the quantities exhibited on the order.
Delivery of Custom Made Products
The buyer must provide the information requested by the Seller and that is relevant to the fulfillment of the contract. The buyer undertakes to supply all the minimum requirements for the measurements of walls, columns, and spaces in general. The Seller is not responsible for imperfections and unevenness in said walls, columns or spaces in general. The Buyer must supply the necessary equipment such as elevators, scaffolding, cranes, and any other device that allows transporting the furniture to the place of installation. The Seller will perform an inspection of the materials delivered at the time of delivery to the Buyer. Once delivered, the goods will be the responsibility of the buyer. Customer agrees to sign a delivery note as proof of delivery. It is the Buyers responsibility to inspect the Products upon delivery or when picking up to ensure that they are in a satisfactory condition without any obvious damage and delivered in the quantities exhibited on the order.
Cancellation & Return Policy
For plumbing, handmade products, kitchen cabinets, tiles, among other products considered modified, special order, or custom, as well as those not listed in current list price books of the Seller, may not be canceled after the sales order is made. Any Special Order is non-restockable and credit memos won’t be available. Seller does not make cash refunds for any reason, if for any reason exists a cancellation or a return of products, the Seller will give a Credit Memo with a restocking fee of 25% to be used in specific products that the seller will specify. Products needs to be uninstalled, undamaged, and correctly allocated in their respective boxes. Tiles are non returnable.